Data Deletion
Last updated: 02.09.2026
Account & Data Deletion Instructions
At Talemo, we value your privacy and give you control over your personal data. If you no longer wish to use our services and want your account and associated personal information deleted from active systems, please follow the instructions below.
How to Request Data Deletion
Send an email to privacy@talemo.app with the subject line “Data Deletion Request”, from the email address associated with the account you want deleted.
Please include:
- The email address associated with the account
- The name of the Workspace to be deleted, if you know it
- Whether you are requesting deletion of the whole account or of a specific Workspace
We will reply to that address to confirm your identity before anything is deleted. This step prevents unauthorized deletions and cannot be skipped. Once you confirm, our team scrubs your data from our systems.
Deletion is permanent. It erases history, preferences, and access, and it cannot be undone.
Identity Verification
To protect your privacy and prevent unauthorized deletions, we verify the identity of all deletion requesters:
- Workspace Admins — must submit the request from the email address associated with the workspace owner or admin account
- Connected Business Representatives — must provide proof of authorization to act on behalf of the business
- End Customers — if you are an end customer of a business using Talemo, please contact that business directly. Talemo processes data on behalf of our business customers, who are the data controllers for end customer data
What Happens When You Request Deletion?
Account Removal
Your profile, login credentials, and personal settings will be deleted or de-identified from active systems, subject to the retention exceptions below.
Data Cleared
User-generated content, app preferences, and usage history linked to your identity will be deleted or de-identified from active systems, subject to legal, security, abuse-prevention, and backup rolloff exceptions.
Messenger Data
When you request deletion, the following messaging-related data will be removed:
- Active message content and thread history
- Media references and shared files
- CRM thread links and conversation metadata
- AI-generated derived content and response history
- Consent records associated with your workspace, where legally permitted
- Opt-out and suppression records, except where minimal retention is needed to honor unsubscribe or stop requests and prevent future unwanted contact
- Integration tokens and supported messaging API credentials
- Connected account metadata for supported messenger integrations, including Meta/WhatsApp integration records stored in Talemo
Deletion Scope
Our deletion process covers:
- Active message content and conversation history
- Media references and uploaded files (where deletion APIs support it)
- CRM thread links and workspace associations
- AI-generated content and derived insights
- Debug traces and logs containing personal data
- Provider-uploaded files, Meta/WhatsApp integration data, connected account metadata, and integration tokens
- User profiles, preferences, and workspace settings
Retention Exceptions
We only retain data that we are legally required to keep for financial auditing, tax purposes, fraud prevention, or legal obligations (such as transaction invoices), in strict compliance with GDPR and CCPA regulations. Backup copies may exist for a limited period as part of standard backup rollover procedures.
We may also retain certain data where required by:
- Security and fraud prevention measures
- Legal obligations and regulatory requirements
- Active litigation or investigation holds
- Backup systems during standard rollover periods
Processing Time
Data deletion requests are processed manually by our team. Your request will be fulfilled within 30 days of your confirmation. You will receive a confirmation email once the deletion is complete.
Related Information
For more details on how we handle your data, please review our Privacy Policy.
Non-Affiliation Disclaimer
Talemo is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., WhatsApp LLC, or Instagram, LLC. Data deletion requests submitted to Talemo apply only to data stored in Talemo systems and do not affect data held by Meta, WhatsApp, Instagram, Telegram, or other third-party services.